FAQs - Shopping and Shipping

Where is my Order?

Please enter your tracking number into the box above; you can find this in your shipping confirmation email (once your order has been dispatched). We send out tracking notifications at every step of the delivery process to keep you informed about the location of your order. If your destination country offers a tracking service then you will be able to track the progress of your goods within this country using your tracking number (links in the table below, if available).

All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. The Royal Mail International Delivery Service uses the postal service of the delivering country; that is the service that delivers your daily mail. From the international delivery entry point within the destination country, the package is in the hands of your national postal service, and we have no sway over them.

Goods entering international Customs terminals may be subject to general delays, as well as specific checks, and we are not able to influence these. If you wish to chase the status of your order, contact your national postal service and they should be able to track your goods within the destination country using their internal systems.

Here are is the Track facility for some of our frequent destination countries:

We are not in the UK. Can I still order from the website?

Yes - we ship to almost every country in the world, with the exception of Afghanistan, Cuba, Iraq, Somalia, Syria, Zambia. Please note, however, that we cannot be responsible for failures in shipping, and if your country's mail system is unreliable, we recommend using a Shop and Ship service.

My country's postal system is very unreliable - how can I order?

We make every effort to allow as many customers as possible worldwide to purchase EarBuddiesTM products. We have no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If you order using our standard delivery option, but the postal system in your country is unreliable, then in most cases the goods will arrive safely, albeit sometimes a little late. However, EarBuddiesTM cannot be held responsible for delays or non-deliveries.

If you want to be certain of a successful delivery, we recommend that you purchase through a Shop and Ship system. Some of our customers use www.ShopandShip.com. Click here to see a tutorial on how ShopandShip works.

How do I add something to my order?

If you place another order on the same day, and before our shipping deadline of 15:00 (UK time) Monday to Friday, and LET US KNOW immediately using our Contact Form, putting the two order numbers in the order field, we will do our best to combine the orders in a single pack and refund the appropriate postage as if the order was made in a single attempt.

Can I buy from any shops?

EarBuddiesTM are supplied only through our Online Store.

How do I work out the total in my own currency?

Use the drop down currency options at the top of the website to show guideline prices in a variety of currencies. Once you have added what you need to your Shopping Cart, enter your address in the Shipping Calculator on the Shopping Cart page and the total cost, including shipping, will be calculated. You will check out, however, in GBP £ sterling. Your card is charged in your own currency at the rate applicable on the day. You can review all the details in the Shopping Cart before finalising the order and entering your payment details.

How much will delivery cost me?

You can calculate your delivery/shipping costs on the Shopping Cart page (using the icon in the top right corner) before checkout using the Shipping Rates Calculator. Enter your address to find out the cost of shipping.

How long will shipping take?

Estimated Delivery Times are:

Destination
Estimated Delivery Time
UK
1 - 2 business days
Western Europe 3 - 6 business days
Eastern Europe 4 - 6 business days
North America          
5 - 10 + business days 
Australia          
10 - 20 + business days
Rest of World
5 - 20 + business days

Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are NOT considered working or business days. The day of dispatch is not included in delivery estimates.

Can I track my shipment?

When your shipment leaves us, we will send you a tracking number. All shipments are tracked within the UK and to the international delivery entry point in the destination country. If your destination country offers a tracking service then you should be able to track the progress of your goods within this country using your tracking number and the tracking facility of your destination country’s postal service.

Do you offer courier shipping?

All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. Although courier delivery seems like a faster option, in our experience the goods are much more likely to be held in Customs, even with all the correct documentation.

I am trying to purchase from the Online Store but it keeps declining my cards. Can you tell me what is going wrong?

It is most likely that your bank has refused to allow transactions on a foreign website (EarBuddies Ltd is based in the UK). Contact your bank / credit card provider to ask them to authorise the transaction, and then try again. Alternatively, you can try a different card or use PayPal.

  • "Thank you so much Earbuddies!! You saved my baby from some future insecurities and saved us thousands of dollars in plastic surgery!!!"

    Leopoldo - San Diego, USA

    See Leo's Story
  • "Early splinting of neonatal ear deformities has been proven to be successful but the opportunity to splint is frequently missed due to lack of awareness amongst healthcare personnel."

    International Journal of Pediatric Otorhinolaryngology, NHS Royal Hospital for Sick Children, Glasgow - 2013

    Go to Article
  • "His ears look great now and people can't believe the before and after pictures. Thank you so much EarBuddies! You have made a great change in my sons life!!"

    Laura, Buckinghamshire, UK

    See Laura's Story
  • "She's been wearing the splints for 2 months now and her ears look amazing!"

    Niki - Essex, UK

    See Niki's Story
  • "Thank you for helping us prevent future cosmetic surgery and give symmetrical ears to our little boy during his early childhood."

    Dr. Kristen H. - Iowa, USA

    See Kristen's Story
  • "Many are told it will improve with age, or that simple taping will work, when in fact the opposite is true. Odd-shaped ears, which do not become completely normal in appearance within 48 hours of birth should be splinted."

    Royal College of Midwives: A Smart Start

    Go to Article
  • "The results are nothing short of amazing. She doesn't even notice them on and applying and removing is a lot easier than I thought it would be."

    Simone Marshall - Victoria, Australia

    See Simone's Story
  • "I can not recommend them enough! I now feel happy that Charlie can grow up without being self conscious of her ears."

    Tara Wooldridge - Nottingham, UK

    See Tara's Story
  • "We are so pleased and so glad a product has been designed to help to save the little people from having to go through a painful, expensive operation."

    Michelle - Bristol, UK

    See Michelle's Story
  • "If successful, an effective splinting programme could consign the surgical correction of all but the most severe ear deformities to the past."

    British Medical Journal 17 Feb 2007, Volume 334

    See what other experts say
  • "The fitting instructions are so easy to follow with great illustrations that helped me to feel confident in the fitting process. We are thrilled with your product and the results!"

    Kelly Moore - Instagrammer

    See Kelly's Story
  • "This is a phenomenal product & more people should know about it!! It's a shame US doctors don't know about this. This product will save so many children from having to get surgery and being teased about their ears."

    Mrs. Kasey Ott, U.S.A

    See Kasey's Story
  • "Splintage is a simple, safe and non-invasive procedure for the correction of prominent ears."

    British Association of Plastic, Reconstructive and Aesthetic Surgeons

    Go to Article
  • "Thank you EarBuddies for such an amazing product. Such a minor inconvenience for a lifelong result. I know my son will be grateful in the years to come."

    Hayley, New Zealand

    See Hayley's Story
  • "I cannot be happier with the result that we have achieved and am keeping the splints on for a bit longer to be sure of the result. I only wish that I had known about it before as my 3 year old nephew was born with cup ear..."

    Julie B, UK

    See Julie's Story
  • Want to see more results?

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