Delivery & Returns Policy

Please read our Delivery and Returns Policy carefully before using this website and when placing an order. Use of this website indicates that you accept the Delivery and Returns Policy terms and conditions and those of the Privacy Policy and Terms and Conditions.

We make every effort to allow as many customers as possible worldwide to purchase EarBuddiesTM products. We have no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If the postal system in your country is unreliable, we recommend that you purchase through a Shop and Ship system such as Aramex.

1. Dispatch

Dispatch by Royal Mail and Royal Mail International normally takes place Monday to Friday only, and not at all on English Bank Holidays (approx 8 days per year). In calculating delivery times, it may also be necessary to make allowance at Christmas and New Year periods, when all postal systems are very busy. We make our very best efforts to send out goods in accordance with our targets, but give no guarantees nor offer compensation for delay in dispatch or arrival other than those offered by the carriers. We try to send out orders received by 15:00 UK time as same day dispatch. Orders received after this cut off time will usually be dispatched on the next business day. Please note that Royal Mail First Class Signed For items may be delivered on a Saturday with your normal mail. Check on www.royalmail.com for details of their service in your area.

2. Delivery
Within the UK : Goods within the UK are sent by Royal Mail First Class Signed For service. All such goods are carried according to the Terms and Conditions of Royal Mail (www.royalmail.com). All packs are verified as sealed upon dispatch, and any damage must be notified to, and claimed from Royal Mail. An attempt by Royal Mail to deliver will be considered equivalent to a delivery. We cannot be responsible for goods which are not picked up from the sorting office within the stipulated period.

Over 99% of our deliveries are successful, but you should be aware that the Royal Mail Signed For is not a guaranteed service - in case of loss or delay of dispatched product, you must claim for compensation direct from Royal Mail. This can take up to 6 weeks. See www.royalmail.com for full terms and conditions. Non-delivery must be notified with fourteen days of ordering. We cannot accept responsibility for delays or losses incurred as a result of an incorrectly supplied address, failure to accept the goods when delivery is attempted, or failure to accept goods within the time limit stipulated by the local delivery service. Shortages must be notified upon receipt. We require photographs of the front and back of the packing envelope in order to investigate a problem.

Outside the UK : We offer delivery outside the UK as a service but delivery within your own country depends upon the postal services of that country over which we have no control. International deliveries are sent out by Royal Mail International Signed For service and Royal Mail International Tracked and Signed service. All such goods are carried according to the Terms and Conditions of Royal Mail (www.royalmail.com). The goods are delivered within your own country by the postal authority of that country (usually your normal mail service). If no-one is available to sign, they are taken back to the depot to await your collection. An attempt to deliver will be considered equivalent to a delivery. All packs are verified as sealed upon dispatch, and any damage must be notified to, and claimed from the delivering postal authority. We cannot be responsible for postal service delays of any sort, service interruption due to severe weather, airline failure, customs processing or for goods which are not picked up from the sorting office within the stipulated period.

Over 99% of our deliveries are successful, but you should be aware that neither Royal Mail International Signed For nor Royal Mail International Tracked and Signed are guaranteed services - in case of loss or delay of dispatched product, you must claim for compensation direct from Royal Mail. This can take up to 6 weeks. See www.royalmail.com for full terms and conditions. Non-delivery must be notified within 30 days of ordering. We cannot accept responsibility for delays or losses incurred as a result of an incorrectly supplied address, failure to accept the goods when delivery is attempted, or failure to accept goods within the time limit stipulated by the local delivery service.

3. Estimated Delivery Times
Please note that Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are NOT considered working or business days. The day of dispatch is not included in delivery estimates.

Destination
Estimated Delivery Time
UK
1 - 2 business days
Western Europe 3 - 6 business days
Eastern Europe 4 - 6 business days
North America          
5 - 10 + business days 
Australia          
10 - 20 + business days
Rest of World
5 - 20 + business days

4. Our Refunds Policy
Customers located in the European Union have the right to withdraw from the purchase of an item within seven days of the day after the date the item is delivered. You must notify us in writing during this time period through our contact page to request a returns number which must be written on the outside of the packaging. All goods must be unopened and undamaged. We take product integrity very seriously and you should be aware that product packs have an invisible seal which shows evidence of tamper on screening. Your goods must arrive at our UK facility within 30 days of your receipt of the goods. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return, less the cost of postage.

Please note that you will be responsible for the costs of returning any items to us. For your protection, we recommend that you use a recorded (Signed For) delivery service, in case you need to claim compensation for loss or damage. Once confirmed, orders enter an automatic fulfilment process which cannot be cancelled. We are unable to accept returns of sterile items or medical preparations. We do not accept returns or offer refunds for products sent outside the European Union. A delivery refused or not picked up will be considered to be equivalent to a delivery. Any charges levied by the Postal Authority of your own country or by the Postal or Revenue and Customs Authority of the UK are the responsibility of the Customer.

5. Changes To Our Delivery and Returns Policy
The details of our Privacy Policy, Terms and Conditions and Delivery and Returns Policy may change over time. You should check these documents frequently to see if any recent amendments or additions have been made.

6. Last Modified
The Terms and Conditions and the Delivery and Returns Policy were last modified on 12th January 2017.

  • "Thank you so much Earbuddies!! You saved my baby from some future insecurities and saved us thousands of dollars in plastic surgery!!!"

    Leopoldo - San Diego, USA

    See Leo's Story
  • "Early splinting of neonatal ear deformities has been proven to be successful but the opportunity to splint is frequently missed due to lack of awareness amongst healthcare personnel."

    International Journal of Pediatric Otorhinolaryngology, NHS Royal Hospital for Sick Children, Glasgow - 2013

    Go to Article
  • "His ears look great now and people can't believe the before and after pictures. Thank you so much EarBuddies! You have made a great change in my sons life!!"

    Laura, Buckinghamshire, UK

    See Laura's Story
  • "She's been wearing the splints for 2 months now and her ears look amazing!"

    Niki - Essex, UK

    See Niki's Story
  • "Thank you for helping us prevent future cosmetic surgery and give symmetrical ears to our little boy during his early childhood."

    Dr. Kristen H. - Iowa, USA

    See Kristen's Story
  • "Many are told it will improve with age, or that simple taping will work, when in fact the opposite is true. Odd-shaped ears, which do not become completely normal in appearance within 48 hours of birth should be splinted."

    Royal College of Midwives: A Smart Start

    Go to Article
  • "The results are nothing short of amazing. She doesn't even notice them on and applying and removing is a lot easier than I thought it would be."

    Simone Marshall - Victoria, Australia

    See Simone's Story
  • "I can not recommend them enough! I now feel happy that Charlie can grow up without being self conscious of her ears."

    Tara Wooldridge - Nottingham, UK

    See Tara's Story
  • "We are so pleased and so glad a product has been designed to help to save the little people from having to go through a painful, expensive operation."

    Michelle - Bristol, UK

    See Michelle's Story
  • "If successful, an effective splinting programme could consign the surgical correction of all but the most severe ear deformities to the past."

    British Medical Journal 17 Feb 2007, Volume 334

    See what other experts say
  • "The fitting instructions are so easy to follow with great illustrations that helped me to feel confident in the fitting process. We are thrilled with your product and the results!"

    Kelly Moore - Instagrammer

    See Kelly's Story
  • "This is a phenomenal product & more people should know about it!! It's a shame US doctors don't know about this. This product will save so many children from having to get surgery and being teased about their ears."

    Mrs. Kasey Ott, U.S.A

    See Kasey's Story
  • "Splintage is a simple, safe and non-invasive procedure for the correction of prominent ears."

    British Association of Plastic, Reconstructive and Aesthetic Surgeons

    Go to Article
  • "Thank you EarBuddies for such an amazing product. Such a minor inconvenience for a lifelong result. I know my son will be grateful in the years to come."

    Hayley, New Zealand

    See Hayley's Story
  • "I cannot be happier with the result that we have achieved and am keeping the splints on for a bit longer to be sure of the result. I only wish that I had known about it before as my 3 year old nephew was born with cup ear..."

    Julie B, UK

    See Julie's Story
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