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Delivery and Returns

Please read these Delivery and Returns carefully before using this website. Using this website indicates that you accept these terms.

1. Our Refunds Policy

By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. You must notify us in writing during this time period and the packaging must be unopened and undamaged. Please return the goods so that we receive them within seven working days of the day after the date that the item was delivered to you. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return, less the cost of postage.

Please note that you will be responsible for the costs of returning the items to us. For your protection, we recommend that you use a recorded (Signed For) delivery service, in case you need to claim compensation for loss.

2. Delivery

UK goods are sent out by Royal Mail First Class Recorded Signed for service. Goods elsewhere are sent out Royal Mail International Signed for Airmail Packet service. Goods are carried according to the Terms and Conditions of Royal Mail.

3. Estimated delivery times

Destination
Estimated Delivery Time
UK
1 business day
EU
3 business days
North America
5 business days
Rest of World
5 business days

4. Delivery Costs (calculated by weight and territory):

For system calculations assign standard weights to product. VAT will be added to delivery charges for goods to the UK and EU.

Kit
150g
Tape packs
50g
Hat
50g

Total weight
UK
EU
Rest of World
50g
£1.76
£7:05
£7.50
100g
£2.35
£7.64
£8.00
150g
£2.94
£8.22
£8.50
200g
£3.53
£8.81
£9.00
300g
£4.11
£9.40
£9.50
400g
£4.70
£9.99
£10.00
500g
£5.29
£10.58
£10.50
600g
£5.88
£11.16
£11.00
700g
£6.46
£11.75
£11.50
800g
£7.05
£12.34
£12.00
900g
£7.64
£12.93
£12.50
1000g
£8.22
£13.51
£13.00
For each additional
250g up to 20,000g
£1.18
£2.35
£2.50

5. Changes to Delivery and Returns

Our Privacy Policy, Terms and Conditions and these Delivery and Returns details may change over time. You should check these documents frequently to see if any recent amendments or additions have been made.

6. Last modified

These Delivery and Returns were last modified on 3 June 2005.